Privacy Policy

Caeli Candle Co. respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Caeli Candle Co. (“Caeli Candle Co.,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, make a purchase, create an account, contact us, subscribe to communications, or otherwise interact with us.

Who We Are

Caeli Candle Co. is a candle company based in Westchester, New York.

Our current website address is:

https://caelicandles.com

This address should be updated in this policy when Caeli Candle Co. begins using its permanent domain name.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

This may include:

• Products purchased

• Order number

• Purchase date

• Order value

• Payment status

• Shipping and delivery information

• Returns, exchanges, and refund information

Payment Information

Payments may be processed by third-party payment processors.

We generally do not directly receive or store your complete credit-card or debit-card number. Payment providers may collect and process payment details according to their own privacy policies and security practices.

We may receive limited transaction information, such as the payment status, card type, expiration details, billing address, or the final digits of a payment card.

Account Information

When customer accounts are available, we may collect:

• Username

• Email address

• Encrypted password

• Saved addresses

• Order history

• Account preferences

Communications

We collect information you provide when you:

• Contact customer service

• Submit a contact form

• Request a return or refund

• Respond to a survey

• Subscribe to our mailing list

• Communicate with us through email or social media

Reviews, Comments, and User Content

If product reviews, comments, or similar features are enabled, we may collect the information submitted through those forms, along with your IP address and browser information for security and spam-prevention purposes.

Content submitted publicly, such as an approved product review, may be visible to other visitors.

Please do not include sensitive personal information in a public review or comment.

Device and Website-Usage Information

When you use our website, we or our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Links clicked

• Approximate location based on IP address

• Date and time of visits

• Shopping-cart activity

• Cookie and similar technology identifiers

How We Collect Information

We may collect personal information:

• Directly from you

• Automatically through cookies and similar technologies

• From payment processors

• From shipping and delivery providers

• From website hosting, security, analytics, or ecommerce providers

• From marketing or social-media platforms when you interact with our content

How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Confirm payments

• Arrange shipping and delivery

• Provide order updates

• Create and manage customer accounts

• Respond to questions and customer-service requests

• Process returns, exchanges, and refunds

• Personalize and improve the shopping experience

• Maintain and improve our website

• Analyze website performance and visitor activity

• Prevent fraud, spam, misuse, and security threats

• Maintain business and tax records

• Enforce our policies and agreements

• Comply with legal and regulatory obligations

• Protect the rights, safety, and property of Caeli Candle Co., our customers, and others

• Send marketing communications when permitted by law

Marketing Communications

When you subscribe to our email list or otherwise consent to marketing, we may send you information about products, collections, promotions, events, and company updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending transactional communications, such as order confirmations, shipping updates, password resets, or customer-service messages.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Maintain your shopping cart

• Remember account and website preferences

• Support login features

• Process checkout

• Prevent fraud and improve security

• Measure website traffic and performance

• Understand how visitors use the website

• Support marketing or advertising, when enabled

Some cookies are necessary for the website to operate and cannot be disabled through our systems.

You can usually control non-essential cookies through our cookie settings, when available, or through your browser settings. Blocking certain cookies may prevent parts of the website from functioning properly.

Uploaded Media

If our website permits customers to upload photographs or other media, you should remove embedded location information, including EXIF GPS data, before uploading.

Other users may be able to download publicly displayed media and extract information embedded in the file.

Embedded Content and Third-Party Links

Our website may include embedded content or links from third-party websites, such as videos, maps, social-media posts, payment tools, or other services.

Third-party websites may collect information, use cookies, and monitor your interaction with their services. Their privacy practices are governed by their own policies, not this Privacy Policy.

We encourage you to review the privacy policy of each third-party service you use.

How We Disclose Information

We may disclose personal information to service providers that help us operate our business, including:

• Website-hosting providers

• Ecommerce-platform providers

• Payment processors

• Fraud-prevention and security providers

• Shipping carriers and fulfillment providers

• Email and customer-communication providers

• Website analytics providers

• Advertising or marketing providers, when enabled

• Accountants, insurers, attorneys, and professional advisers

These providers may access information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

We may also disclose information:

• To comply with a law, regulation, subpoena, court order, or legal process

• To investigate fraud, security incidents, or policy violations

• To protect our legal rights or the safety of others

• In connection with a merger, financing, sale, acquisition, restructuring, or transfer of business assets

• With your direction or consent

Sale or Sharing of Personal Information

Caeli Candle Co. does not sell personal information to third parties in exchange for money.

Certain advertising, analytics, or tracking activities may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws, even when no money is exchanged.

Where applicable law gives you the right to opt out of these activities, we will provide an appropriate opt-out method.

How Long We Retain Information

We retain personal information for as long as reasonably necessary to:

• Complete transactions

• Provide customer service

• Maintain business and tax records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Comply with legal obligations

Retention periods may vary depending on the type of information and why it was collected.

Account information may be retained while your account remains active. Order and transaction records may be retained for longer periods when required for tax, accounting, legal, fraud-prevention, or warranty purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no website, internet transmission, database, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account password and notifying us if you believe your account has been accessed without authorization.

Your Privacy Choices and Rights

Depending on where you live and the law that applies to Caeli Candle Co., you may have the right to:

• Request access to personal information we maintain about you

• Request a copy of certain personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Request information about how personal information is used or disclosed

• Opt out of certain sales, sharing, targeted advertising, or profiling

• Withdraw consent where processing is based on consent

• Appeal the denial of a privacy request

• Receive equal service and pricing without discrimination for exercising a privacy right

These rights may be subject to exceptions. For example, we may retain information necessary to complete a transaction, detect fraud, maintain financial records, comply with the law, or establish and defend legal claims.

To submit a privacy request, contact us at:

info@caelicandle.com

Please include “Privacy Request” in the subject line and explain the type of request you are making.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the customer’s identity.

New York Privacy Rights

If Caeli Candle Co. becomes subject to the California Consumer Privacy Act or another applicable New York privacy law, eligible New York residents may have rights to:

• Know what personal information is collected, used, disclosed, sold, or shared

• Access specific personal information

• Correct inaccurate personal information

• Delete personal information, subject to exceptions

• Opt out of the sale or sharing of personal information

• Limit certain uses of sensitive personal information

• Receive equal treatment when exercising privacy rights

Requests may be submitted using the contact information in this policy.

Children’s Privacy

Our website and products are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information online directly from children under 13. If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us so that we can review and, where appropriate, delete the information.

Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” settings. Because there is not one universally accepted response standard, our website may not respond to all Do Not Track signals.

Where required by applicable law, we will recognize legally valid opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

International Visitors

Caeli Candle Co. is based in the United States. Information collected through our website may be processed and stored in the United States and other countries where our service providers operate.

Privacy and data-protection laws in these locations may differ from the laws in your country.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal obligations, or privacy practices.

When we make changes, we will update the effective date at the top of this page. Material changes may also be communicated through the website or by another appropriate method.

Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

Caeli Candle Co.
Email: info@caelicandles.com
Mailing address:  Westchester, New York, United States